We are looking for a proactive and detail-oriented Desktop Support Engineer to join a powerhouse company in the business consultancy space. You’ll provide frontline support to clients and staff, ensuring smooth IT operations in line with company policies. Key Responsibilities: Provide first-line IT support through the helpdesk, resolving and escalating issues as necessary Manage daily IT operations and monitor team performance to ensure high-quality service Perform hardware/software installations, maintenance, and configuration Support AV technology and ensure optimal function for meetings Monitor system faults and identify recurring issues, suggesting improvements Maintain accurate records and up-to-date IT inventory Liaise with third-party suppliers for support and repairs Support the development of IT-related documentation and training Requirements: Strong technical knowledge and troubleshooting skills in IT systems Excellent communication skills, both written and verbal Ability to manage multiple tasks and priorities effectively Experience with hardware, software, and AV technology support Strong commitment to providing exceptional customer service Benefits of the role: Opportunities for continuous learning and professional development A collaborative and supportive team environment Competitive salary and benefits Based in Sydney CBD If this sounds like a good fit then please send over an application and we can discuss things furhter