Job Description As an integral part of IT Services team, you will be responsible for providing IT support to all Epworth’s IT customers. This will include: triage, resolution, and escalation of incidents and requests. Proactive management of major incidents and disruptions is core to this role and you will be expected to maintain communication with your team and other departments. This will include: triage, resolution, and escalation of incidents and requests. Proactive management of major incidents and disruptions is core to this role and you will be expected to maintain communication with your team and other departments. You will be required to provide support on-site 3 days a week or more, participating in a hybrid work model.