About NPS As one of AFR’s Top 100 Fastest Growing Companies, a dual winner of the Victorian Training Awards for Apprenticeship Development ‘22 & ‘23 and a leader in our chosen fields New Plumbing Solutions (NPS) is seeking a reliable and experienced Scheduling Administrator. From humble beginnings NPS has grown to a national organisation with circa 300 staff. At NPS we provide high-quality services for industry, government, and water authorities with significant growth in emerging areas of digital metering and IoT device management. About The Role We are seeking a proactive Scheduling Administrator to oversee various contracts in our Connections Division. Located in Ringwood and/or Northcote, this dynamic role involves managing schedules for field employees in a fast-paced environment. Your responsibilities will include maintaining project statuses efficiently and scheduling field staff effectively to optimise productivity. Additionally, you will be tasked with meticulous documentation control, overseeing the process from job creation and work order forms to project completion sign-off and handover to accounts. Beyond these core duties, you will also be responsible for: • Handling and addressing inquiries across our inbound and outbound customer service channels • Monitoring, controlling, and managing work orders and job requests. • Daily management of schedules. • Data entry and reporting. • Assisting field staff with enquiries. • Liaising with clients and plumbers to prioritise and schedule jobs • Establish and maintain processes and procedures for scheduling department in consultation with management • Ensure all employee and sub-contractor records are maintained accurately and in a timely manner • Complete jobs-management and invoicing requirements as required • Assisting with the processing of quotations • Ensure all essential paperwork is correct and properly uploaded • Administration and ad hoc duties • Conduct work reviews and audits for quality improvement purposes • Follow up on incomplete or problematic jobs to ensure completion and customer satisfaction • Ensure maximum office discretion and confidentiality at all times About You If you're proactive, driven, and eager to make a difference, we want you on our team As part of our busy team, you will need to have: • Excellent customer service skills. • Strong interpersonal skills • Flexibility and adaptability. • Ability to multi-task and prioritise effectively, ensuring KPI achievement • Ability to problem solve. • Strong attention to detail and quality driven • Experience with Microsoft Office suite • Experience with Aroflo (highly regarded). • Previous scheduling experience (highly regarded). • Experience in a Customer Service Centre environment, answering and handling telephone/email enquiries What’s On Offer • The opportunity to join a great team of like-minded people. • Competitive remuneration package commensurate with experience • Flexible working arrangements • Great team culture and growth opportunities • Opportunity to make a difference. New Plumbing Solutions are passionate about providing equal employment opportunities and embracing diversity. If this role sounds like you, check out our website www.newplumbing.com.au to find out more about us or click Apply.