Join a Leading Organization & Make a Difference About the organisation: Are you a compassionate and customer-focused professional looking for an opportunity to support individuals navigating health and aged care services. Due to an expansion, we're seeking over 20 individual Inbound & Outbound Sales Customer Service Consultants for a Call Centre with an immediate start on April 1st to assist customers in accessing and transitioning into the care services they need. About the Role: You will play a vital role in supporting new and existing customers through personalized health and aged care guidance. You will manage inbound & outbound inquiries, nurture leads and ensure a seamless onboarding experience. Working within a highly collaborative team, you will use digital tools and structured interaction guides to provide an exceptional customer experience. Duties: Customer Engagement: Respond to customer inquiries, build rapport and provide tailored guidance on available care services. Lead Management: Nurture prospective customers, manage referrals, and drive conversion rates. Onboarding Support: Assist with service agreements, initial assessments, and transition planning. Collaboration: Work closely with internal teams, including scheduling and care partners, to ensure smooth service delivery. Compliance & Governance: Adhere to industry regulations, maintain accurate records, and uphold workplace health and safety standards. Key focus on KPIS Skills & Experience: Strong background in aged care, community services, or healthcare customer support (Highly Desired) Excellent communication and interpersonal skills with a customer-first mindset. Strong background in Sales and Contact Call Centre - Interfacing experience Ability to manage multiple inquiries while maintaining a high level of attention to detail. Experience working with digital CRM is highly desirable. Certificate III or above in community care, aged care, or administration (desirable but not essential). Ability to measure handling time, call efficiency, risk and compliance Benefits: Immediate start – fast-tracked recruitment process with a start date on April 1st, 2025 Supportive team environment with hybrid work flexibility after satisfactory training completed. Make a direct impact in the lives of individuals seeking care and support. Competitive salary & training provided. Rotating fortnightly rostered hours - must be available to work between the hours of 8:00AM - 6:00PM Variable Award - 14% bonus additionally on top of the base salary - based on individual and business results. On site parking available Penalty rates for weekend work & State Public Holidays Discounted Rates on Health Insurance Note: As we're shortlisting for this position & require immediate start on April 1st 2025, we ask that you're available on March 13th & 14th for in person interviews, onsite of the facility. Candidates must be available to work between the hours of 8:00AM - 6:00PM If you are available immediately and have a passion for supporting individuals in their healthcare journey, we would love to hear from you How to apply: Click APPLY or contact Jenny Hiep on 0432 285 005 or at jhiepfourquarters.com.au and submit your resume and a brief cover letter highlighting your suitability for the role. Please note: Only successfully shortlisted candidates will be contacted. Please add your suburb of residence on your resume Due to lack of public transport Candidates must have a car All applicants must be of Australian Citizens