Stability of over 75 years’ of Australian experience and expertise EAP and wellbeing support | Career development opportunities 15 mins from CBD | Work-life balance ABOUT STRATCO Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years. THE OPPORTUNITY Due to an internal promotion, an exciting opportunity has become available for an Internal Sales Coordinator to join our team based in Gepps Cross . Reporting to the Trade Sales Manager, this position involves working across our collaborative Trade Sales team, providing exceptional customer engagement and service on both telephone and email, and finalizing orders in liaison with our Trade Sales Representatives. RESPONSIBILITIES Entering and processing orders from inbound customers Providing exceptional customer service with Trade customers to ensure a smooth sales transaction Liaising with various internal departments such as estimating, manufacturing, and logistics teams, as well as field trade sales team members Undertaking administrative duties to assist internal and external sales team Engage in regular product and sales training as part of Stratco career development Strict adherence to our critical safety rules & contributing to a safe working environment ABOUT YOU Essential - strong administrative skills and an eye for detail to ensure timely and accurate customer order entries Essential - the ability to work under pressure with competing priorities and deadlines Essential - confident in customer service with the ability to extract the right information to best support the customers' needs Desirable – experience in the building products or similar blue-collar industry Passionate about creating brand loyalty and customer relationships A high level of professional drive and motivation A willingness to enhance the customer experience by working with enthusiasm, energy, and pace REWARDS & BENEFITS Flexible Working Arrangements | Health & Wellbeing Initiatives | Traineeship & Apprentice Program | Career Development Opportunities | Paid Parental Leave | Employee Referral Incentive | Stratco Team Member Discount Card | Private Health Corporate Discount | Flu Vaccinations | Employee Assistance Programme OUR EVP At Stratco, manufacturing is our foundation, but our people are our future. We empower our team to grow and succeed, within an inclusive and collaborative environment, where every individual matters, and innovation thrives. We are committed to offering fulfilling and rewarding career paths, ongoing learning and development, and recognition for outstanding service. Join us and build the future you’ve always envisaged, while redefining outdoor living and improving the lifestyles of our customers. At Stratco, Safety is paramount, and we take every measure to ensure our team members ‘Return Home Safe’. APPLICATION PROCESS If this sounds like you, we would like to hear from you Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail. To see more information about Stratco & our careers please visit – stratco.com.au/careers