Purpose of Position To plan, implement, and document, standard infrastructure, network, and cloud-based projects for clients. Working closely with the Sales & Projects team, this encompasses various responsibilities to ensure the successful delivery of IT projects are completed within set budgets, and timelines to exceed client expectations. Main Duties and Responsibilities Work closely with our pre-sales and projects team to understand the scope, and intended outcomes of required project Coordinate with Senior Project Engineers or Project Leads to implement and execute various assigned project tasks based on scope, and project plan Highlight any tasks or issues which fall out of original scope, or may impact client expectations, project budget or deliverables Communicate effectively with Account Executives, and Project teams to ensure all updates, changes, and any issues are delivered to the client Provide technical expertise and support during project implementation, troubleshooting any issues that arise Work on several projects in parallel in a fast-paced environment Ensure project documentation, including project plans, technical specifications, and user manuals, are accurate and up to date Ensure time entries, tasks, notes and relevant information are documented via our CRM / Ticketing system Coordinate with third-party vendors and suppliers to troubleshoot or implement various tasks relating to each project Collaborate with Senior Project Engineers to escalate and resolve complex technical issues Conduct maintenance audits and assessments on clients infrastructure to identify gaps and recommend improvements Communicate, update and support the HelpDesk team when projects impact a change to a clients environment, including how we support Always act in a professional and secure manner with all client information and Comwire IT delivery Proactively learn and remain current and accredited in key platforms and systems in the business Assist with various internal projects designed to improve service delivery, internal systems, processes and efficiencies Implement and deploy under supervision, or with support, projects related to the following: o InTune / Autopilot. o Azure Active Directory and Conditional Access o Networking (Access Points, Switching, Routing, Firewalls, Wi-Fi) configuration and deployments o Servers (including upgrades, migrations, deployments, new hardware set ups o Microsoft 365 Migrations (SharePoint, Office 365, MS Teams Migrations) o Backup and Disaster Recovery (On-prem/Cloud, upgrades, installs and restores) o Security (Multifactor Authentication, VPN set ups, Essential 8 Audits) (essential) o VMware / Hyper V design and implementation experience o VoIP technologies (3CX Migrations, Broadsoft migrations (highly desirable, not essential) Other Duties Where requested and capacity permits, diagnose and troubleshoot support requests via the Help Desk related to the following: o InTune/Autopilot, Conditional Access, including custom application packaging and device management o Networking, Firewall, Printing, WiFi and cloud issues o Windows Server, Active Directory o Microsoft 365, SharePoint, Azure, MS Teams o Backup and Disaster Recovery technologies o Windows & Apple operating systems o VoIP technologies Skills & Competencies Technical Acumen: The ability to implement technical solutions that are to best practice and standard. Communication: The ability to communicate clearly and concisely, varying communication style depending upon the audience. Attention to detail: Excellent attention to detail and written skills when communicating with others, both internally and externally. Problem Solving: The ability to own and deliver on projects confidently and efficiently. Leadership: Willingness to assist, mentor and support others as required within a team environment. Adaptability: flexible and adaptable to different environments, project scopes, and team dynamics. Adapting to changes and finding innovative solutions is crucial to overcome unexpected challenges. Risk Management: need to identify and assess potential risks and develop strategies to mitigate them. Proactive approach to risk management, anticipate potential issues, and implement contingency plans to minimise disruptions to the project. Quality Assurance: Strong focus on delivering high-quality projects by implementing quality assurance processes and ensuring adherence to industry standards and best practices. Attention to detail and commitment to delivering error-free solutions. Project Management: Strong project management skills to effectively plan, execute, and monitor project activities, ensuring they are completed on time, within budget, and meet the project objectives. Transparency: Communicate freely and effectively and is open to feedback on performance. Approachability: Receptive to others' views and happy to assist other employees when needed Passionate: Encourages others and always bring their best self to work. Accountable: Owning situations and outcomes. Technical Skills & Experience 3 Years previous experience working in a MSP environment in at least a L2 Support role; (essential) Minimum 1 year proven experience in a similar technical, project-focused role implementing, and delivering basic to intermediate projects including: (essential) o Expertise in InTune/Autopilot, Conditional Access, device policies, Azure Active Directory and Microsoft 365 o Networking (Access Points, Switching, Routing, Firewalls, Wi-Fi) configuration and deployments o Servers (including Deployments, On-prem to Cloud migrations or upgrades, windows, windows server o Windows Server, Active Directory o Microsoft 365, SharePoint, Azure, MS Teams Migrations o Backup and Disaster Recovery upgrades or set ups o Windows & Apple operating systems o VoIP technologies (highly desirable, not essential) o Cyber Security (highly desirable, not essential) o VMware / Hyper V design and implementation experience IT Qualification (Computer Science, Computing or Engineering) (essential) MD-102 Endpoint Administrator Associate (preferred) A current driver's license (essential) Network Services (essential) o LAN Networks (Switching, Routing, VLANs) o WAN and SDWAN Networks (Firewall, Routing, VPN) Industry certifications from Microsoft, Cisco, Fortinet, VMware (essential) Experience in Hyper-V, Azure and/or AWS (essential)