Job Description Your day to day will include: Handle all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximize revenue opportunities. Provide passionate, knowledgeable and friendly service to external and internal guests at all times. Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally. Lead by example when attending to guest requests. Show efficiency in constantly striving to provide total customer satisfaction. Strong attention to detail ensuring accurate recording to ensure memorable experiences and stays for our guests. A can-do attitude as you turn any potential ‘’ problems ’’ into proactive opportunities.