Manager Customer Service Environment Officer Class 12 Salary relative to experience, and ranges from $148,230 to $162,682 super Temporary full-time opportunity up until 9 June 2026 Based in Parramatta Do you want your work to make a difference for NSW? Working to protect the state’s environment and heritage. Heritage NSW works with communities to protect, celebrate and manage our incredible heritage across NSW. If you are keen to be a part of a high performing, multi-disciplinary team that helps conserve and protect the Aboriginal, built and archaeological heritage of NSW, then this is the job for you About you The successful applicant will have experience working on and implementing customer focused process and strategy improvements utilising data and technology to inform design. You must exhibit strong communication skills and be confident liaising with diverse stakeholder groups at all levels. You will be committed to delivering results, quality outcomes and excellent customer service. You will be required to build strong relationships across government agencies and other key stakeholders and bring a collaborative approach to information sharing, proactive planning, and effective development of key projects, as well as range of approval processes. The ability to manage multiple competing priorities whilst delivering within statutory timeframes is essential. Working knowledge of Customer Relationship Management (CRM) Systems essential. About the role As Manager Customer Service, you will provide key updates and recommendations to senior leadership derived from your ability to analyse key customer data and apply learnings to inform strategy and design. Managing the day to day operations of Heritage NSW’s Customer Concierge team you will ensure the provision of high quality customer service & promote team engagement through a culture of learning and development. Knowledge and Experience Knowledge and experience in heritage, customer service or relevant field. Understanding of Aboriginal culture and communities. For more information read the full Role Description: Manager Customer Service Who we are The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy. DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations. DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry. We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment. To Apply If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role. Applications close Tuesday 4 th March 2025 at 11:55PM. Should you require further information about the role please contact Sirena Beveridge sirena.beveridgeenvironment.nsw.gov.au A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI community, and people from diverse ethnic and cultural backgrounds. Looking for more information or assistance in applying? Our commitment to a diverse and inclusive workplace. How we encourage and support people with disability Information and adjustments for individual needs for the recruitment process and the workplace. If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.tadpie.nsw.gov.au or contacting Graeme Ellis on 0437 236 477 (please mention reference number 541050). If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn Find us on Facebook , Instagram , X (Twitter), YouTube and LinkedIn .