About Us: Join us in making a meaningful impact on both the environment and in people's lives About Outlook Australia Outlook Australia is a leading social enterprise with over 25 years of experience in resource recovery and waste management. We are dedicated to fostering inclusive communities by creating employment opportunities for individuals with disabilities or disadvantages. For every 150 tons of recyclable material collected, we create one job opportunity at Outlook—turning waste into meaningful employment. About the Role We are looking for a Retail Development Manager to optimise and expand our network of reuse/repurpose and recycle shops across Queensland and Victoria. Reporting to the Executive Social Enterprise, you will play a key role in developing strategies to enhance product offerings, streamline supply chains, and ensure operational efficiency across our 18 retail locations. This role does not have direct reports but requires strong influencing and collaboration skills to drive meaningful change. This role provides the opportunity to travel locally and interstate. A fully maintained company vehicle is included as part of this role. Key Responsibilities Retail Strategy & Development • Lead the development and implementation of retail strategies to enhance profitability, sustainability, and customer engagement. • Drive innovation in product offerings, merchandising, and marketing, including social media engagement. • Standardise operational processes to improve efficiency and scalability. • Conduct market analysis and identify opportunities for growth and improvement. • Align retail strategies with Outlook Australia’s broader social enterprise objectives. Supply Chain & Product Management • Optimise supply chain processes to reduce costs and enhance efficiency. • Develop partnerships with suppliers and donors to ensure consistent, high-quality product sourcing. • Implement systems for inventory management and tracking product performance. • Establish supplier performance metrics and negotiate favorable terms. Stakeholder Engagement • Build strong relationships with internal teams, suppliers, and community partners. • Represent Outlook Australia in industry forums and external engagements. • Collaborate with store teams to create a culture of accountability and innovation. • Actively engage with social media to enhance brand visibility and community connection. Operational Excellence • Ensure all retail locations meet or exceed operational performance standards. • Monitor financial performance, including sales, margins, and cost efficiencies. • Foster a culture of continuous improvement and data-driven decision-making. • Conduct regular audits to ensure compliance with organisational standards. Sustainability & Social Impact • Champion environmentally sustainable practices within retail operations. • Align business activities with Outlook’s broader mission of social impact and inclusion. • Develop initiatives that contribute to waste reduction and promote reuse and recycling. • Support community education on sustainability and responsible consumption. Workplace Health & Safety (WHS) & Compliance • Promote a safe and healthy workplace, ensuring adherence to WHS policies. • Support team members participating in return-to-work programs. • Ensure compliance with Outlook’s policies, including risk management and incident reporting. About You We’re looking for an innovative and results-driven leader with: ✅ Demonstrated experience in retail management (multi-site preferred). ✅ Strong expertise in supply chain management, product development, and operational improvement. ✅ Proven ability to develop and execute strategic initiatives that drive profitability and sustainability. ✅ Excellent communication and stakeholder engagement skills. ✅ A commitment to sustainability and the ability to integrate environmental and social impact into retail operations. Highly Regarded Experience • Experience in project management, business development, or new business integrations. • Background in the waste management or logistics industry. Why Join Outlook Australia? As a leader in social enterprise, we provide a purpose-driven workplace where you can make a lasting impact. We offer: A chance to shape the future of sustainable retail. A collaborative, supportive team that values innovation. Salary packaging benefits (up to $15,900 tax-free, plus an extra $2,650 for meal & entertainment expenses). Access to a wide range of health & wellbeing services. Apply Now If you’re a motivated leader passionate about driving retail innovation, fostering collaboration, and making a tangible difference, we’d love to hear from you