About the role Transcend Workforce is seeking a Customer Service Officer to join one of our clients in the steel manufacturing industry as the first point of contact to the public. This role involves covering branches in Bayswater, Kilsyth, and Lynbrook, working closely with sales and operations to ensure an outstanding customer experience. We are looking for someone with a bright personality, strong administrative skills, and a customer-focused mindset to excel in this role. Monday to Friday 7:00AM - 3:30PM- additional hours sometimes required. $41.00 per hour plus overtime Full time casual Your responsibilities: Customer enquiries and sales, over the phone and at the front counter Trouble shooting customer sales queries Upselling and providing quotes Sales data entry, general invoicing, administration, purchasing and inventory control. Dispatch and production planning with guidance. Working between three sites on call Milage is paid for travel between sites About you: Experience in a similar phone-based customer service role. Knowledge of the building industry and a strong understanding of measurements are crucial. The ability to build relationships with a diverse range of clients. Excellent verbal and written communication skills Willing to attend a medical assessment Car and licence is required for this role If this sounds like you, we look forward to hearing from you. Sharon - 0483 940 373. You must have the right to live and work in Australia to apply for this job.