At ATCO, we are on a mission to transform the global energy landscape and lead the way towards a sustainable future. As a critical player in the dynamic energy market, we offer an exciting and inclusive work environment that fosters innovation, collaboration, and personal growth. If you want to make a real impact and contribute to shaping the world's energy future, we invite you to join us and be part of something extraordinary Are you an experienced customer service professional with a strong administrative skill? Do you thrive in a fast-paced environment, managing time-sensitive tasks with precision? If so, we want to hear from you We are looking for a Planner to join our dynamic team. About the role In this role, you will be responsible for reviewing, processing, monitoring, and closing out customer requests for site works while managing administrative tasks to ensure smooth operations. If you’re organised, detail-oriented, and have a knack for customer service, this position is perfect for you Key Responsibilities: Review customer requests for site works and create work orders Manage an Outlook account by reviewing and prioritising incoming inquiries Monitor the completion of works and close out work orders Be accountable for meeting KPIs and maintaining high standards of service Dispatch work orders to Field Devices, monitor progress, and close out once completed Prioritise tasks effectively to ensure deadlines are met Collaborate with various departments to ensure smooth workflows Handle material orders and related procurement tasks Create purchase orders and process goods receipt invoices for products and services Assist in data analysis and prepare related reports Enter timesheet and other field-related data into systems accurately About You The ideal candidate will have previous experience in a customer service role and the ability to learn and manage multiple IT systems effectively. They should be capable of working independently as well as collaboratively within a team, demonstrating strong multitasking abilities and the capacity to re-prioritise tasks efficiently under pressure. Qualifications & Experience: Excellent verbal and written communication skills Advanced problem-solving capabilities High personal standards of reliability, honesty, and integrity Proficiency in Microsoft Office 365 applications (Word, Excel, Outlook, Adobe) SAP experience is preferred, but not essential Why Join Us? Opportunity to work in a supportive and collaborative environment Competitive salary and benefits package Career development opportunities If you are a proactive, detail-oriented individual with a passion for customer service and administration, we would love to hear from you. Apply today and take the next step in your career with us