Woods & Co are excited to partner with a fast-growing 3PL company transforming global eCommerce. Supporting over 250 brands, they deliver innovative logistics and international shipping. Our client is seeking a tech-savvy, AI-driven Customer Service Lead to elevate their 3PL operations. This role focuses on optimising customer support, automating processes, and leading high-performing global teams. You'll work closely with leadership to drive excellence in a fast-paced, evolving industry. What’s in it for you? Competitive Salary : $80,000 - $95,000 Super (based on experience) Leadership Opportunity : Lead, build, and shape your own high-performing customer service team, taking ownership of success in a fast-growing, innovative company. Flexible Hours : Choose between 8am-4pm or 9am-5pm to suit your work-life balance. Exciting Company Culture : Be part of a young, rapidly expanding company where innovation and growth are at the forefront of everything we do. Tech-Forward Environment : Work with cutting-edge AI and automation tools to optimise customer service processes and stay ahead of the curve. What will you do? Build, lead, train, and manage both in-house and remote customer service teams Oversee operations across multiple warehouses, ensuring seamless communication Implement AI and automation to streamline customer service workflows Ensure top-tier customer service performance and drive process optimisation Oversee and improve all customer service operations. What do you need? 3 years of experience as the primary lead for customer service teams. Experience in customer service, ideally in logistics or eCommerce (Shopify highly regarded) Strong leadership skills with experience managing global or remote teams Tech-savvy, with a keen interest in AI and automation . Full working rights in Australia Own car and Australian driver’s licence (petrol reimbursements provided) Please note: This is an on-site role. If you're ready to take on a leadership role in a dynamic and forward-thinking company, don’t hesitate— APPLY NOW For any questions, reach out to Laura at laurawoodsco.com.au or call 0482086913. Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members and genders of the LGBTQI community, and people with disabilities. You will only be contacted if you are shortlisted.