We are seeking expressions of interest for Customer Support Officers on a full time or part time basis. We are working with one of Australia's largest networks of automotive, travel and retail service providers. They run a National Support Centre providing 24/7 support to their membership base. Responsibilities: Respond to inbound calls and emails from customers daily, working towards daily individual targets Engage with customers to provide solutions to their issues & queries Provide excellent customer service at all times Meet the high standards expected within this company's culture and customer expectations such as call handling times and call quality Objection handling and having a focus on customer success Training will be provided Criteria: 1 years dealing with customers in a phone based role Proven experience in delivering a superior level of customer service including managing difficult customer conversations in a positive and professional manner Strong active listening, problem solving and rapport building skills Experience with high volume phone/email enquiries Professional communication and interpersonal skills Note: This company is based in Melbourne's south east suburbs and you must be able to attend the office every day for the first 6 weeks for training. Kindly understand that we anticipate a significant number of applications, and we will only be able to contact those candidates who have been shortlisted. We sincerely value your interest in advance.