About the role This is a hands-on role where you will support the team in day-to-day operations whilst growing the business in line with organisational goals. We are committed to humane food choices and quality service at the RSPCA Qld's Black Cat Café Monday-Friday roster available. Café Opening Hours 7:30am-3:30pm. Daily interactions with animals available for adoption. The heart of the adoption hub at Wacol Animal Care Campus. Manage feedback, performance reviews, and staffing needs, including recruitment, coaching, and training. Lead day-to-day operations, events, and meetings while setting goals and budgets. Analyse sales data, adjust pricing, and oversee stock levels and loss prevention. Cultivate relationships with suppliers, customers, and stakeholders to enhance loyalty and reputation. Ensure compliance with food safety, WHS laws, and company policies, maintaining high cleanliness standards. Maintain equipment and develop menus to uphold quality and standards. Resolve customer complaints promptly and implement marketing strategies, including social media and seasonal menu updates. About you You'll be an energetic leader with great communication skills for this inclusive team. If this is the right role for you, your skills and qualifications may also include: Food Safety Supervisor Certificate. Responsible Service of Alcohol. 5 years of hospitality management experience. Outstanding communication and demonstrated leadership ability. Knowledge of food safety, WHS laws, and people practices. Demonstrated hands on operational experience with the ability to hit the ground running. Flexibility to work early mornings, late finishes and regular weekend and public holiday work when required. Genuine interest in animal welfare and the objectives of RSPCA. Ability to perform physical duties including manual handling, and an ability to handle a minimum weight of 10 kilos. We are open to candidates who may not have industry experience but may have a transferable skill set. This is a full time, permanent position based at our Wacol Animal Care Campus. Remuneration is commensurate with skills, qualifications and experience. Why Join Us? Work Your Way: Embrace a flexible working environment that adapts to your life. Comprehensive Support: Enjoy peace of mind with 8 weeks paid parental leave, flexible working arrangements, study leave, and even leave for your furry companions Plus, access to counselling and mental health services whenever you need. Perks Galore: From free on-site parking to exclusive staff discounts, novated leases, free pet vaccines, and 40% off Royal Canin pet food, we’ve got you covered And yes, you can even welcome a new best friend with free animal adoption options. Grow with Us: Unlock your potential through expansive learning and development programs designed to elevate your career and skill set. Purpose-Driven Impact: Join a mission-driven organisation where every task you embrace makes a real difference to the welfare of animals. Be a part of something that truly matters Interested? Shortlisting will commence before the closing date, so apply today to be part of our mission Successful candidates will be subject to a Police Check. We conduct police checks to ensure the safety and well-being of the community, staff, and the animals in our care. Candidates may also be required to undergo a pre-employment medical assessment. RSPCA Qld acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. RSPCA Qld is an equal opportunity employer, firmly committed to ensuring a fair and inclusive hiring process. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation, or gender identity. To discuss opportunities within the RSPCA Qld please contact the Recruitment team on recruitmentrspcaqld.org.au RSPCA Queensland - Who are we? At RSPCA Queensland, we’ve been the state’s leading animal welfare charity for nearly 140 years, dedicated to improving the lives of all animals—domestic, farmed, and native. Every year, we care for over 42,000 animals, relying on the generosity of animal lovers like you to fund 96% of our lifesaving services. We are also the only charity in Queensland with the power to enforce the Animal Care and Protection Act (2001) and investigate animal welfare concerns through our Inspectorate. Our team is on the front line to protect those who can’t speak for themselves. Our mission? Together We Change Lives—and that includes yours. Join us and be a part of a team where every day is an opportunity to make a real impact on the lives of animals in need and improve animal welfare across Queensland.