Opportunity to empower, encourage and lead Easy access location with off street parking Build on a great team culture Be part of the Victorian Leadership Team Join a National Business with future career prospects Capral Building Systems is a leader in distributing Architectural Window and Door Aluminium Profiles and Hardware. A new opportunity has arisen for a Team Leader in Customer Service to join and build on our friendly team at Capral Aluminium . We are looking for a team motivator to help us to continue on delivering outstanding customer service as we look to supply our customers who are in the Aluminium Window and Door fabrication industry. WHAT'S ON OFFER: Attractive salary Bonus Scheme Access to Capral’s employee benefits Work with an established team that is friendly and supportive Training and career progression provided This position reports into the newly appointed state manager and involves building relationships with customers and staff, leveraging your experience to lead, motivate, and coach a team of Customer Sales & Service Coordinators, ensuring exceptional service for our clients, working in sync with our onsite distribution facility. Primary Responsibilities: You will be responsible for a team of four to five customer service co-ordinations Following induction training, develop and maintain a knowledge of Capral’s building product range and services with the ability to provide customer quotes and orders through the SAP Processing System at ‘best practice’ level. Provide efficient customer service from the VIC customer service team and strive for high performance to assist our customer facing Client Managers. Build strong internal and external relationships with customers and staff including other VIC Leadership Team Members. Attend daily Operational performance meetings to remain informed of sites progress Maintain customer service systems to provide customers with exceptional service. Including, but not limited to order status reports, updated lead times and other information required or requested by customers. Qualify and pass on sales leads and market information to the sales team. From time to time, evaluate processes and procedures with a view to improving areas of responsibility Address and plan to address any customer dissatisfaction or quality issues with the oversight of local management Seek extra technical assistance from our on-site design team and engineers on a ‘when needed’ basis Set training plans for new starters Take full accountability for personal safety and the overall well-being of your team. Be available for occasional Team, Customer or Training Events as a company representative. We are open to hearing from people across all backgrounds and experience if you believe you are a strong candidate, below are some of the things we are looking for: Proven ability to manage multiple projects at a time while paying strict attention to detail. A ‘Team First’ approach and a thirst for learning Be ready to motivate, coach, train, and think-tank problem solving techniques with the support of Management Strong communication skills including listening and negotiation skills. IT Skills such as Microsoft 365, Phocas or SAP are a benefit A desire to step up and be a people leader or experience managing and motivating a team; setting expectations and leading by example Experience managing performance targets and addressing staff non-conformances. Applicants must also be prepared to undertake a pre-employment medical which includes drug and alcohol testing. "As part of our diversity and inclusion journey, Capral is aiming to increase the representation of women across our businesses. We strongly encourage female applicants to apply for this position." Employment at Capral Our strong values-based culture is a key part of looking after our people. Capral's five core values of Safety First, Customer Success, Play Fair, Better Every Day and Own it form the basis of all aspects of our operations. APPLY NOW No recruitment agencies, please.