TP Human Capital is recruiting for an Administration Officer – Functional Lead to support our client’s Water section. This temporary position will be responsible for managing a team of administrative professionals, improving workflows, and ensuring high-quality service delivery to internal and external stakeholders. Employer: TP Human Capital (on behalf of our client) Location: Townsville Employment Type: Casual (ASAP – 30 June 2025) Hours: Up to 38 hours per week (Monday – Friday, 8:00 AM – 4:30 PM) Pay Level: $52.66 per hour Key Responsibilities Oversee and manage the Admin Planning Team, including coordination of leave and personnel matters. Liaise with other Council departments to ensure smooth workflows and resolve complex issues. Manage Work Orders related to Water and Wastewater operations. Administer standpipe hire and returns. Respond to complex customer concerns related to Water and Wastewater services. Provide expert advice and support to the administrative team. Maintain accurate records, implement process improvements, and ensure compliance with policies and procedures. Supervise and mentor administrative staff to enhance skills and service delivery. About You To be successful in this role, you will have: Experience: Minimum of five years in an administration role supporting a multi-disciplinary team. Leadership Skills: Ability to supervise and mentor a team, fostering a high-performance culture. Customer Service Focus: Strong communication and problem-solving skills to manage customer requests effectively. Technical Proficiency: Experience with administrative systems and records management (ECM, CES, Marvel, Property & Rating experience desirable). Qualifications: Certificate IV in Business or similar competency. Licences: Current C Class driver’s licence and ability to obtain a National Police Check. Commitment to Workplace Safety: Adherence to Workplace Health and Safety practices and compliance standards. Additional Requirements Pre-employment medical, including Drug & Alcohol screening. Ability to work across multiple Council sites as required. How to Apply If you are a motivated professional with a strong administrative background and leadership skills, we encourage you to apply, with your up-to-date resume and cover letter.