About the National Film and Sound Archive The National Film and Sound Archive of Australia (NFSA) is Australia’s audiovisual archive, telling the national story by collecting, preserving and sharing audiovisual media, the cultural experience platforms of our time. The collection itself dates back to 1935, making it one of the world’s oldest audiovisual collections. It is also one of the country’s most used cultural collections, with around 125 million views of collection content each year. The NFSA is in a period of significant change. Following increased Government investment, the institution is in a process of digital transformation, establishing the NFSA as Australia’s most dynamic and valued cultural organisation. We are rebuilding our curatorial workforce and developing the NFSA’s capacity to digitise our collection at scale – to preserve it for the future, to make sure it can be discovered, and to share it with all Australians. We continue to work on developing a stable, secure and future-proof workforce across our four physical sites based in Canberra and Mitchell in the ACT as well as in Sydney and Melbourne. We are also undergoing a program of business improvement for many of our corporate systems to improve efficiency and reduce manual handling. We are an ambitious organisation, and we aim to be an employer of choice within the Galleries, Libraries, Archives and Museums (GLAM) sector, providing exciting and challenging work, as well as favourable employment conditions and unique development opportunities for our staff. About the Team The Digital Audience team is part of the Marketing, Design & Digital Audience section of the Marketing & Communications Branch. The section and Branch collaborate across our Sydney, Canberra and Melbourne offices. The Digital Audience team supports NFSA’s vision to be Australia’s most dynamic and valued cultural organisation in the digital age by driving audience growth and engagement through best-in-class experiences. The Opportunity The UX Content Designer plays a key role during a time of digital transformation at the NFSA. The organisation plans to launch a new digital platform in late 2025 to drive diverse audience growth and increased engagement of the Collection. This project-based role requires a content designer with strong technical skills across UX, SEO, information architecture, taxonomy and content governance. The position sits in the Digital Audience team, however, regularly collaborates and consults with the Digital and Editorial teams who manage content publishing and development. The UX Content Designer will be curious and insights driven. Please note: The position on offer is a 9-month non-ongoing contract. Job Description Key Responsibilities/Duties Under limited direction, this position is responsible for delivering the following functions: Advocate for frictionless audience experiences- connecting editorial, brand/marketing and product in a human-first approach. Alongside the Digital Audience Manager, lead development, refinement and testing of new marketing and eCommerce digital products. This involves liaising with internal and external software engineers and managing stakeholders. Develop processes and documentation to transition the new Information Architecture into a business-as-usual state. Lead all tagging and taxonomy activities. Refining what has been developed to date, collaborating with software engineers to roll out and establishing processes to embed best practice from the marketing, content and editorial teams. Additionally, develop mechanisms to report on performance and use. Lead the development of digital content governance processes across all products –building capability and confidence during a period of digital transformation. Consult into SEO strategy from a content design perspective. Map marketing digital product user flows, stories and edge cases. Define acceptance criteria for marketing digital products and lead user acceptance testing. Where required, offer best-in-practice advice and practical support to product leads outside of marketing team (e.g. editorial, education and corporate). Selection Criteria The successful candidate will demonstrate their capacity against the following: Strong stakeholder management skills, with an ability to advocate audience requirements to technical specialists and conversely translate technical concepts to marketing and content specialists. Strong project management skills to efficiently manage projects from inception to successful completion. Proven track record of utilising audience data and user-centred design methodologies to inform strategies and tactics that create frictionless experiences. Demonstrated ability to lead digital content governance and its accompanying cultural change. Producing project artefacts, documentation and training. Strong skills in developing user acceptance criteria and coordinating user acceptance testing with multiple stakeholders. Desired Skills and Experience Mandatory: Minimum 2 years’ experience working in content design or related field. Desirable: Experience with Google Analytics and Looker Dashboards. Experience in Search Engine Optimisation best practices. How to Apply When applying via our online e-recruitment system, please provide a written application addressing each Selection Criteria. Your current resume is also to be included in your application. In addition to an application and your resume, the assessment process for this position may involve an interview that includes an assessment task and referee reports. We welcome and encourage applications from people with disability, the LGBTIQ communities, from Aboriginal and/or Torres Strait Islander people, and people from culturally and linguistically diverse backgrounds. Eligibility To be eligible for this position you must: Be an Australian Citizen. Satisfactorily complete an Australian Federal Police National Police Check. What we offer you We provide a diverse, inclusive, and supportive work environment with access to: Great training and development opportunities. Generous leave and flexible working arrangements. Our Employee Assistance Program (EAP – a free counselling service for you and your family). A competitive salary, plus 15.4% superannuation. Rewards and recognition initiatives. Cultural Values We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At the NFSA we prioritise the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals. The National Film and Sound Archive of Australia is committed to ensuring a child-safe and child-friendly environment. All employees are expected to demonstrate a commitment to, and support for these principles in theory and practice. RecuitAbility RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information see: RecruitAbility | Australian Public Service Commission (https://apsc.gov.au) Contact Officer Maeve Ashby | Digital Audience Manager E: maeve.ashbynfsa.gov.au Ph: 61 8638 1511