Customer Service Representative position supporting our Revenue Collection Team Explore and deliver innovative solutions to assure best customer outcomes $79,121.28 Base salary Super Parramatta Head office location 10-month Fixed Term Contract At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities. About the role A fantastic opportunity is now available for someone who enjoys delivering quality customer experiences within our Revenue Collection Team. We are looking for an enthusiastic person to join a collaborative team, who has experience in collections and thrives on delivering results. The successful person will have a customer centric approach and enjoy engaging with customers for great outcomes. You will be responsible for providing quality customer service through the delivery of accurate and systematic collection actions. You will also be responsible for providing customer, meter, billing, debt recovery, payment, and property information. Your day-to-day duties would include exceptional telephone customer service, debt negotiations, data entry and analysis, account maintenance, general billing and metering enquires. Key Responsibilities: Customer engagement via multiple channels including phone, email Customer data entry/modification/updating Skip tracing and location of customers contact information Updating customer information to hold accurate data set Negotiating debt, payment extensions and offering customer centric solutions. Identification of customers who may need financial assistance Experience in collecting revenue for large customer segments. Skills and Qualifications: Experience in a customer service environment Previous experience in systems such as SAP CRM, SAP ISU, SAP Fiori, Microsoft Teams, Microsoft Windows Suite. Applied experience in debt collection and recovery of outstanding monies, including inbound and outbound calling. Demonstrated ability to interact compassionately and effectively with people in a wide range of circumstances. Solutions focused approach for customer resolutions. Ability to prioritise workload with an attention to detail. Willingness to participate in skills and knowledge development required for the role and to participate in a rotating roster. Why Sydney Water? Joining Sydney Water means being part of an organisation that is committed to providing a vital service to millions of people. Dive into Our Great Benefits: Competitive Compensation: We’ll ensure that your skills and contributions are valued and rewarded appropriately. Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. Subsidised Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance. Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. If successful, you will be working with a high performing team that are committed, supportive and dedicated. you will have high level interpersonal skills, problem solving and conflict resolution skills. Ideally, you will be energetic, team focused, flexible, enthusiastic and have a genuine commitment to achieving positive results. Closing date: Wednesday 26 th February at 11:59pm Please see the job description for the role’s full accountabilities. You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. Working at Sydney Water At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too. Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world. We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.