Our client is seeking a dedicated and detail-oriented Customer Service Officer to join their specialist Mortgage Broking team in a vital role with a significant impact in the business. You will join an award-winning team and use your exceptional administration and customer service skills to help clients throughout the loan process. Key responsibilities will include: • Manage client loan applications, including data input, servicing assessments and compliance documentation • Support clients from lodgement to settlement ensuring timely communication • Complete LVR and LMI calculations • Assist clients with any loan enquires in a professional manner • Review existing client files to ensure compliance and accuracy Skills & Qualifications: • Experience in a similar role with the ability to confidently manage clients and loan files • Strong understanding of the loan submission process • Ability to perform LVR and LMI calculations • Proficiency in Microsoft Word and Excel and able to pick up new systems easily • Strong communication skills and a professional phone manner • Excellent organisational skills and the ability to work autonomously What’s in it for you? • A supportive and collaborative work environment with a lovely culture • Ongoing training and development, both personally and professionally • Career progression • Flexible working arrangements • Work with a team of reputable industry professionals If you have a passion for customer service, strong administration skills and mortgage broking industry experience, we’d love to hear from you Apply now: If you think this could be the role for you then please apply now Or, if you have any questions please contact Selina Moschoyiannis on 0400 627 654.