Job Description About the Role Reporting to the Customer Service Manager, you will play a key role in ensuring a consistently positive online experience for JB Hi-Fi customers by understanding their needs, actively listening, and providing effective solutions. The ultimate goal of this role is to demonstrate JB Hi-Fi's commitment to customer care, fostering loyalty and turning customers into passionate advocates." Key Responsibilities Handle inbound customer and store enquiries/phone calls Manage multiple portals Assist Marketing team with Social Media enquiries (Facebook, Twitter etc.) Order management Cancellation, refund or replacement coordination Return to sender coordination Other administration tasks such as Outlook, shipment emails, MP3 and Beta Code emails Return Authorities Co-ordination/Solveup