Drive the strategic creation of written content across Origin's digital platforms Translate complex scenarios into easy-to-understand customer facing written content Melbourne based Delivering good energy starts from within It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers – and for our people. About the Role: As part of the Origin marketing, brand and content team, this role drives the strategic creation of written content across Origin’s digital platforms. As an expert writer and communicator, you will craft written communication materials of varying styles and formats across multiple channels that tell stories, solve problems and help attract and retain customers. With a strong understanding of UX and design thinking principles, you’ll translate complex scenarios into easy-to-understand customer facing written content, while balancing legal and compliance requirements in a highly regulated industry. This role is both strategic and tactical. You will be expected to juggle decision-making and strategic thinking, with tactical delivery and being ‘on the tools’. Key Responsibilities: Design and deliver compelling and distinct content and customer communications across various channels including but not limited to social, digital display, campaign landing pages, digital sales journeys and 1:1 customer comms. Deliver content that guides and converts to meet business requirements and sales targets. Act as a Brand Guardian, ensuring consistent brand voice. Use customer insights, analytics and testing to optimise content that drives customer acquisition and retention. Support CMS platform governance and optimisation ensuring compliance with design standards. Manage stakeholder expectations with a progress over perfection mindset. Collaborate with external agencies and/or internal design resources to achieve performance goals. About You? As an experienced Senior Content Designer you will be a self-starter with proven ability to problem-solving, focusing on the details while maintaining the big picture view. Demonstrated examples of experience delivering content production within complex and large-scale digital projects. Demonstrated examples of experience designing digital UX content journeys and flows with a solid understanding of UX/CX and customer experience principles. Experience working across various platforms including Wordpress, CRM’s, Figma, Confluence and Asana. Strong planning and prioritisation skills with ability to manage competing demands. Ability to work alongside a highly motivated, energised and dynamic team and share the same passion and drive for user experience. Excellent storytelling, oral and written communication skills with the ability to convey concepts to technical and non-technical stakeholders in a clear and unambiguous manner. Origin - Where good change happens At Origin, we’re powered by people who believe in creating change. We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ communities, including trans and gender diverse. Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. Here's a little about us: https://www.originenergy.com.au/about/careers/ Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing. Please note unsolicited CVs from agencies will not be accepted. Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.