Legal and Client Support Officer – Tamworth • Temporary Full-Time position up to 12 months • Clerk Grade 3/4 starting from $82,193 plus super and annual leave loading • Tamworth NSW Location About us Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices. About the role The Legal & Client Support Officer plays a crucial role at Legal Aid NSW by providing administrative and clerical support to both legal staff and clients. In this role, you will be the initial point of contact for clients seeking assistance with their legal matters, ensuring they receive accurate, timely, and consistent information. You will assist clients with complex legal and non-legal issues, ensuring their needs are met with professionalism and efficiency while reducing the likelihood of escalation. Your responsibilities will include managing data within Legal Aid NSW systems, offering professional reception and switchboard services, and working as part of a team to deliver high-quality service in a fast-paced environment. About you We are looking for an organised and proactive individual with excellent communication skills, who thrives in a dynamic, high-volume environment. You can demonstrate that you can manage competing priorities while maintaining attention to detail to deliver high-quality customer service. You are empathetic and able to manage complex client behaviours, ensuring that each client receives the right support in a timely manner. Your ability to work as part of a team and contribute to the effective operation of the office is essential. A background in administrative support or client services will be highly regarded. We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months. WHY YOU SHOULD JOIN LEGAL AID NSW We are committed to diversity and inclusion We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard. We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI community, culturally diverse people and other diverse communities. We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at erecruitmentlegalaid.nsw.gov.au. Other benefits of working with us • You will have access to training, development and mentoring opportunities. • We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life. The essential requirements for this role You must: • be willing to do a Criminal Record Check • hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies) How to apply You MUST submit your application online. If you submit your application late or by email it will NOT be accepted. Your application must include: • your resume (no more than 5 pages) • cover letter (no more than 2 pages). In your cover letter, please address the following two (2) target questions below: • Describe an experience where you had to handle a difficult customer issue. What was the nature of the problem, what steps did you take to address it, and what was the result? • Do you currently live in or are you willing to relocate to Tamworth NSW? Make sure your application is complete, and you have answered all questions before you submit it. Do you need help to apply? It’s important to properly prepare before you apply for a role. Here is some other information to help you: • If you have questions about the role, you can contact the Hiring Manager – Alli Zibens on 02 6766 6322 or email: alli.zibenslegalaid.nsw.gov.au • If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have. • The Role Description sets out the responsibilities of the role. • The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate. • Applying for a Role • Working at Legal Aid NSW • Guide to creating a resume and cover letter Legal Aid