The Department seeks a Service Designer to join a multi-disciplinary team to identify how services being developed can better meet the user needs. The Service Designer will need to have the ability to quickly understand the Department’s regulatory requirements and design services that deliver on both regulatory and user needs. Given the nature of this transformation, it is important that the Service Designer enables an environment that makes the services usable, easy and desirable for both external and internal users. A strong focus on researching customer/user behaviour and common responses is critical to creating new processes that aligns user, regulatory, business and technology needs that will deliver effective digital capability. Requirements Leverages user research and business requirement to identify how a service could be delivered so that it better meets user needs. Experience designing digital services to support digital development. Key responsibilities: Design and contribute to the end-to-end journey of services across transactions, products, content, regulatory, and business processes. Collaborate with service designers, user researchers and stakeholders across the TFTM program and the department to form the bigger strategic picture. Ensure that service design aligns to the TFTM program objectives and the broader TFTM program. Identify and prototype concepts to transform the service based on user needs. Work in an agile manner to deliver design and research activities. Work to the Service Design and Delivery Process and Digital Service Standard. Support the Product Manager to develop product strategies and design roadmaps. Skills & Experience : Extensive experience in service design for large scale transformations Experience working in complex environments with multiple related digital services Demonstrable experience in solving complex problems based on evidence, analysis and investigation Strong track record working in agile and multi-disciplinary teams Human Centred Design approach to service delivery The ability to communicate effectively with technical and non-technical audiences The ability to influence and guide decisions with senior stakeholders Excellent knowledge and experience in creating quality visual materials, like journey maps, user scenarios and concepts Exceptional ability in prototyping concepts to test hypotheses Strong understanding of the social and digital context for transformation, particularly within large complex organisations Collaborative and supportive team player Excellent communicator in both written and verbal form. Ability to conduct or facilitate design workshops.