About the Role We are looking for a motivated Level 1/2 Help Desk Support Engineer to join our team. If you have a passion for technology, enjoy problem-solving, and thrive in a fast-paced environment, we want to hear from you Key Responsibilities Provide Level 1 and 2 technical supports via phone, email, and remote access Troubleshoot hardware, software, and network issues Set up and maintain support office and frontline user accounts, email, and permissions Assist with system upgrades, patches, and installations Document technical issues and resolutions in the ticketing system Deliver excellent customer service and escalate complex issues when required First point of contact with existing vendors About You Experience working in a business with large volumes of frontline new user registrations is highly advantageous 1-2 years of experience in an IT support role (or relevant qualifications) Strong knowledge of Windows operating systems Experience with Microsoft 365, Active Directory, and remote desktop tools Understanding of networking basics (DNS, DHCP, VPN, Wi-Fi) Excellent problem-solving and communication skills