Join a flexible and friendly team on a part-time basis Attractive salary from $65,488 (pro rata) (dependent on qualifications and experience) 5 weeks leave (pro rata) 17.5% leave loading More Build your administrative skills in a supportive environment Come for the life experience, stay for the lifestyle NWRH now has an exciting opportunity for a part-time Support Services Officer to join our team in Townsville in a temporary capacity until the end of the year (3 days a week). Reporting to the General Manager Carer Gateway and Navigation Services, your main responsibility will be to support the intake, assessment and eligibility processes by working closely with on-ground case managers and internal team, ensuring efficient service delivery through the Department of Social Services (DSS) platform and administrative coordination. Some of your core duties will include (but are not limited to): Key Responsibilities: Facilitate the intake and eligibility assessment process by coordinating with on-ground case managers to collect and verify client information. Support case managers in ensuring accurate and timely data entry into the DSS platform, maintaining compliance with service guidelines. Act as the central point of communication between the case management team and administrative support, ensuring consistent workflows. Collaborate with team leaders and clinicians to manage prioritization, waitlists, and service allocations based on eligibility criteria. Assist case managers by preparing and maintaining documentation, including service agreements, assessments, and referral updates. Administrative Support: Manage correspondence with case managers, including updates on client progress, referral status, and discharge planning. Provide administrative support for case managers, such as preparing client files, uploading required documents, and ensuring data accuracy. Assist in resource coordination, including community outreach materials and scheduling support for on-ground activities. Professional Conduct: Maintain effective communication with internal stakeholders, ensuring clarity and collaboration in processes. Adhere to organizational policies and professional standards, including confidentiality and compliance with relevant legislation. Be flexible and adaptable to changing team needs, supporting case managers and leadership as required. About You If you enjoy working with data, analysing information, and managing diverse cases, this could be a great opportunity for you to expand your skills and experience. You will need to be an effective communicator, with strong attention to detail, interpersonal skills and organisational skills. The ability to stay focused on an assigned task and being able to work to strict deadlines is paramount. In addition, you will have to be a proactive individual who is able to work effectively autonomously and as part of a team. A unrestricted 'C' Class driver's licence, hold or be eligible for QLD Blue and NDIS Worker Screening Check Cards and a police check are a requirement for this role. Please note: this role is a fixed term ending 24 December 2025 (possibility of extension) We love our work – so will you If you are looking for a chance to delve into Data Management and case-based situations then this is an opportunity for you. Every case is unique and presents new challenges. In return for your hard work, you will be rewarded an attractive salary circa $65,400 (pro rata) (dependent on qualifications and experience) super. You will also be entitled to a range of great benefits including: Salary sacrificing options up to $15,900; 5 weeks annual leave (pro rata) plus leave loading of 17.5%; Paid Parental Leave and Paid Partner Leave; EAP for you and your family; Work with a supportive, dynamic and innovative leadership team; Flexible working arrangements available that supports work-life balance, allowing you to tailor your schedule to meet both professional and personal needs Have your birthday off on us Recognition of Service ($500 after 2 years of service) If this sounds like the opportunity for you – Apply Now