Job Description Join Minor Hotels in this exciting national role based in Maroochydore, where you’ll provide exceptional operational support to 65 properties across ANZ. Perfect for someone in a hotel customer-facing role ready to step into a dynamic corporate environment, you’ll be the expert and guardian of our Property Management Systems, CMS Hospitality and Opera. These critical systems power guest communication, check-ins, trust accounting, and more. Through our helpdesk, you’ll deliver training, resolve queries, and troubleshoot issues, showcasing your top-notch time management and communication skills. With support from two senior team members, you’ll handle after-hours support on a two-week rotational basis (5:00 PM to 7:30 AM), earning an additional allowance. A strong understanding of hotel operations and trust accounting is key, as you’ll assist with end-of-month processes and work on the 1st of each month to support the team, earning time-in-lieu if it falls on a weekend or public holiday. This is your chance to step into a rewarding corporate role with real impact Key Responsibilities Include: Deliver exceptional customer service by offering comprehensive support, tailored training, and effective troubleshooting to assist properties and other departments with their operational needs. Establish and nurture strong, collaborative relationships with hotel teams, fostering trust and ensuring seamless communication to support their success. Maintain and regularly update the Property Management System (PMS) to ensure it operates efficiently and continues to meet the evolving needs of the business. Provide critical CMS support during end-of-month processes, particularly on the 1st of each month, to facilitate smooth and accurate operational reporting. Participate in a rotational schedule to deliver reliable and professional after-hours support, ensuring properties have access to assistance whenever needed.