Senior Customer Support and Game Technician ArcadeXR connects people with games. Our work includes a digital arcade platform, consumer VR, and other exciting titles that engage and delight people with physical gameplay experiences in digital worlds. Our Customer Support and Game Technicians are responsible for the maintenance, installation, and up time of the games in our Perth based games warehouse. They also play a key role in supporting our players who engage with our games online. The position may be to act on their behalf of the Operations Manager at times and will work on roster basis that includes weekends on a regular basis. Key Responsibilities: Assemble, test, diagnose and perform repairs to amusement games Proactively maintain and test electronic and mechanical functions of amusement games Ensure a high level of uptime for all games in the games warehouse Order and maintain stock levels for parts and consumables for the optimum maintenance and performance of the games Provide first level support to our players via an online ticketing system Identify ways to ensure parts and resources are used efficiently to minimize waste and eliminate unnecessary spending Provide support to our customers through online tools and social media Maintain working relationships with suppliers and vendors Flexibility with time as we have internal and external stakeholders in various time zones around the world. Support and mentor teammates to improve their technical skills and problem-solving abilities. Assist in scheduling and coordinating technician shifts to ensure adequate coverage. Act as a point of contact for the team when the Operations Manager is unavailable Identify opportunities to improve maintenance workflows, repair efficiency and customer support . Ensure that all maintenance, repairs, and installations comply with safety regulations and company policies. Collaborate with other departments (e.g., marketing and product development) to support company initiatives. Required Skills and Responsibilities: Strong written and verbal communication skills Ability to multitask, prioritize and manage time effectively Capacity to work independently and proactively Electronic and mechanical troubleshooting skills and experience Strong personal skills to provide our customers with positive experiences Ability to develop and optimize operational processes for efficiency Understanding of compliance and safety regulations related to place of work Ability to plan and oversee game maintenance and operational improvements Experience leading or mentoring a team Experience in hiring, training, and performance management Nice to Have Skills and Experience: Experience in the amusement Industry is highly desirable but not essential Experience in adjacent fields such as vending machines, photocopiers, etc Basic IT troubleshooting for networking and server-related issues Experience in managing timelines, resources, and dependencies across projects Qualifications/Education: A degree in an engineering, computing or adjacent technological field is advantageous , but not necessary ArcadeXR is a company committed to growing our employees along with the business. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunities for professional growth.