Eightcap is an Australian online financial trading Company that specialises in foreign exchange (forex) and contract for difference (CFD) trading, offering over 250 tradable instruments to retail clients. The Company is headquartered in Melbourne, Australia and has support offices in the UK and Bulgaria. Quickly becoming a leader in its field, the Company has gone from strength to strength, experiencing rapid growth. Because of this, we are looking for a Customer Service Representative to join the Customer Support team. Responsible for on-boarding new accounts, account maintenance, communication with our new and existing clients and continuing the maintenance of strong and reputable relationships. As well as maintaining good communication with colleagues across the business. Key Responsibilities: Process new account applications and onboard new clients Update and configure existing accounts according to client demand Work closely with the Sales team to ensure client needs are met Provide client support, including technical, operational and basic trading Respond to client queries relating to account management Respond to incoming enquiries from clients via email, live chat and telephone in a timely and professional manner Provide assistance in the creation and implementation of new procedures and processes Who are you: Native speaker of Mandarin Chinese Proven experience working in a professional team environment Ability to work on public holidays if required Right to work in Australia Computer literacy, and above average data entry skills Attention to detail Strong ability to work as part of a team but also independently as required The ability to effectively manage and prioritise multiple responsibilities Willingness to work in a fast-paced environment with a Can-Do attitude Previous experience in FX,CFD, Trading organisation (highly regarded) Previous administration experience supporting other teams or shared service department Ability to think analytically and troubleshoot day-to-day issues Why join Eightcap: Ongoing investment in your career development (technical and professional training) Wellness and lifestyle perks like monthly corporate massages Perkbox Reward & recognition Parental leave Staff referral bonus program Annual flu vaccinations Study assistance Perkbox reward and recognition Employee-purchased leave Annual flu vaccinations Complimentary fruit and snacks Great CBD location with easy access to public transport Multicultural environment Collaborative team culture Opportunity to learn from some of the best in the business Are you interested in this opportunity but don’t meet every requirement? Eightcap endeavours to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply. We respectfully ask that no recruiters contact anyone at Eightcap regarding this role