About the company: Join a Global Leader in Consumer Electronics & Home Appliances. Located in Scoresby, this renowned company in the Consumer Electronics and Home Appliances sector is a global leader, dedicated to delivering exceptional products and services. With a culture that values its staff and strives for excellence, they are offering an exciting opportunity for a Customer Service Representative to join their dynamic team. About the role: In this pivotal customer service role, you will provide high-level, personalised assistance, helping customers resolve issues with their products or services. You will have the opportunity to build rapport and deliver award-winning support, ensuring each customer’s experience is second to none. What You'll Do: Provide an exceptional experience by engaging with customers to identify their needs Offer basic technical support and troubleshooting Handle general service-related enquiries Aim for first-call resolution of customer concerns via phone and email Accurately update customer information in the CRM system Ensure all assigned tasks are acknowledged within 24 hours What You'll Need: Self-motivated, confident and a clear communicator Previous experience in a customer service role Strong problem-solving abilities Intermediate computer skills Excellent organisational skills Experience with SAP (desired, but not essential) Why Join: Competitive remuneration package Access to attractive company discounts Opportunities for learning and career development Free onsite parking Please apply online by clicking on "apply now" or contact Jade Lawton at 0434 228 334 to discuss or email a word copy of your resume to jadeiasrecruitment.com.au.