Your Organisation Join a leading global manufacturing company dedicated to providing exceptional service to businesses worldwide. Based in Knoxfield, this company values employee engagement and offers a supportive and dynamic work environment. Your Role This is a permanent full-time opportunity within the Customer Service Team, where you will play a key role in delivering outstanding customer support. Your responsibilities will include: Communicating with existing clients via phone and email. Maintaining and updating client records accurately. Building and nurturing strong customer relationships. Investigating and resolving customer complaints efficiently. Providing customers with timely updates on order delivery status. Coordinating with warehouse, logistics, and internal teams to meet customer needs. Performing general administrative tasks as required. About You You are a proactive and customer-focused individual who thrives in a fast-paced environment. You have excellent verbal and written communication skills and a strong sense of urgency when it comes to customer service. Your ability to understand customer needs and deliver successful outcomes sets you apart. Key Skills & Experience: Previous experience in a customer service role. Exceptional attention to detail and accurate data entry skills. Strong problem-solving abilities and a positive attitude. Proficiency in computer systems, with the ability to learn new software quickly. Experience with SAP Business One is highly regarded. A professional and enthusiastic approach with a strong work ethic. Excellent telephone manner and ability to build rapport with customers. What's in it for you? Work with a global leader in manufacturing. Be part of a supportive and engaged team. Opportunities for career development and growth. Convenient Knoxfield location. If you are passionate about customer service and are looking for a rewarding role within a reputable organisation, we would love to hear from you Apply today. Should you wish to learn more about the organisation or role - please don't hesitate to reach out Georgia Morris at (03) 8609 0960 SCR-georgia-morris Please send your resume by clicking on the apply button. Learn more about Woodforde Group and how we can help you: https://woodfordegroup.com.au/ At Woodforde Group we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture and the better our service delivery will be. All employment is decided on the basis of qualifications, experience, merit and business needs. We encourage people of all ages, backgrounds, orientations and walks of life to apply and feel comfortable in their own skin.