Are you our next rising star? Continue your career with us as a Premium Customer Service Executive. For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all As the Premium Customer Service Executive reporting to the Premium Guest Manager, you will have responsibility of promoting The Star Entertainments Sydney phone calls to enhance member involvement and boost engagement. This is a fantastic opportunity to showcase your customer service skills to deliver a thrilling new era for Premium Services. A few of your responsibilities: Conduct outbound calls to existing members to provide updates on their membership status and ensure customer satisfaction Communicate details of ’what’s on’ including events and promotions Address member inquiries and resolve concerns Achieve and exceed monthly call targets Maintain accurate and detailed records of member interactions and transactions in the company's CRM system What are we looking for: Current special employee casino license Proven experience in outbound communications or a similar role Exceptional interpersonal skills to build relationships with guests and internal stakeholders Previous experience within a guest service-related field such as hotels or hospitality Polished five-star grooming and personal presentation and ability to adapt communication styles to different audiences About you: Providing a great customer experience is at the heart of everything you do. You strive to go above and beyond for your customers and your teammates, whilst always maintaining compliance. Your role will be pivotal in shaping the success of our Premium Services operations at The Star Sydney. Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. Continue to SHINE at The Star. It's your move Make your next move by clicking the link below.