Full Training & Uniform Provided – We’ll set you up for success with comprehensive training and a professional uniform, so you’re ready to deliver outstanding customer service. Engaging & Community-Focused Role – Be out and about, interacting with customers and drivers every day, ensuring smooth journeys and a great travel experience for all passengers. Stable Permanent Part-Time Role – Enjoy the security of a 30-hour work week with a consistent roster , working across a 7-day schedule to help keep Launceston moving. Customer Service & Administration Officers (2 Positions) Permanent Part-Time | 7-Day Roster | Launceston Are you a people person who thrives in a fast-paced, customer-facing role? Do you love being out and about, engaging with the community and making a real impact? If so, we want you on our team Kinetic is Australia and New Zealand’s largest bus operator, moving people safely and reliably 365 days a year . We’re looking for two Customer Service & Administration Officers to be the first point of contact for our passengers, providing exceptional service and support across our Launceston network. What You’ll Do: Be a friendly face for our passengers, answering questions and providing travel information. Assist customers with ticketing, reservations, and sales to ensure a smooth journey. Support our drivers and ensure a comfortable travel experience for everyone. Assist passengers with luggage handling when required. Handle phone and email enquiries in a polite and professional manner. Maintain the cleanliness and presentation of customer spaces. Ensure cash handling and transactions are secure and accurate. Work across a 7-day roster , including weekends and public holidays, to keep Launceston moving What We’re Looking For: A strong background in customer service – experience in transport, retail, or hospitality is a plus A proactive and hands-on approach – you enjoy interacting with people and solving problems. Strong administration and communication skills. The ability to work independently and as part of a team in a busy, customer-facing environment . A reasonable level of physical fitness , as you may need to assist passengers with luggage when required. High attention to detail, especially with cash handling and reservations. Why Join Kinetic? Two permanent part-time roles offering stability and variety. Work in a dynamic, community-focused environment where no two days are the same. Be part of a company that prioritises safety, reliability, and service excellence . If you love working with people and want to be part of a team that keeps Launceston moving, apply today