The Court Guides are the primary point of contact for visitors. The Court Guides introduce the public to the history, role and operation of the High Court and its building. They conduct tours for visiting school groups and members of the public, including when the court is in session. School tours include the facilitation of learning activities. The High Court has several vacancies for Court Guides. The vacancies are of a casual nature with hours and working day shifts varying as required, usually from 9:30am to 4:30pm Monday to Friday, generally offered on a four days per fortnight basis, however this is subject to change depending on the business of the Court and staffing requirements. Some evening and weekend work may be required. As a Court Guide you will be responsible for: welcoming visitors to the High Court explaining to visitors the role and function of the High Court well as explaining the art and architecture of the High Court building delivering presentations on the High Court to school children and booked groups of all ages facilitating learning activities and discussions with school groups in both primary and secondary managing visitors entering the Court when in session providing administrative support to the Senior Guides and Manager, Court Guides providing crowd marshalling and safety support to the security staff. The position of a High Court guide may suit individuals who are: studying and have flexible hours retired and are interested in casual employment passionate about Australian history and legal system The key duties of the position include The successful applicant will be able to demonstrate: excellent communication and presentation skills excellent customer service skills the ability to be flexible and respond to the needs of school-aged learners the ability to work collaboratively in a team of people of d iverse backgrounds, work histories and cultures The selection criteria reflect the knowledge, experience, core skills and personal qualities required for the role. Your written application should specifically address each of the selection criteria below, including examples of your experience and achievements: Well-developed communication skills, both oral and written, including experience in providing information services to the general public, such as educational presentations. demonstrated excellent customer service skills including an understanding of the security and safety requirements of public spaces. proven ability to work collaboratively and in a team environment highly organised; ability to think on your feet, and the ability to adapt to changing circumstance that occur with the handling of visitors and school groups adept in understanding the diverse needs of a variety of cultural backgrounds demonstrated working knowledge of standard desktop software applications Your statement should be succinct and showcase your skills, knowledge, experience and qualifications. Try not to duplicate information that can be found in your résumé; however, you should highlight: how your experience, abilities, knowledge and personal qualities would enable you to perform the duties and meet the technical and behavioural capabilities of the role any specific examples or achievements that demonstrate your ability to perform the role how you meet the eligibility requirements and why you believe you are suitable for the role