Overview: Retail Sales Officer Full-time , Fixed Term position until January 2026 Salary Level HEW 5 17% Superannuation Onsite position, based at the Bundoora and Melbourne CBD campus. About the role As the Retail Sales Officer, you will support the Senior Coordinator, Retail and Engagement, in delivering retail sales across both RMIT Store locations (City and Bundoora campuses) as well as the online store. You will focus on ensuring a positive customer experience and assisting with daily operations. You will also manage departmental orders for custom products and course equipment needs, liaising with suppliers as . You will also get involved in assisting with the planning and execution of retail activities and events, such as Orientation, Graduation, Welcome Days, Open Day, and promotional activations. By collaborating with internal and external stakeholders, you will contribute to the smooth running of activities that represent the RMIT brand and support the student experience. This is an operational position and will be required to work on campus five days a week, based out of our City and Bundoora campus. If you have prior customer service experience and pride yourself on your initiative and commitment to excellence in customer service , we would love to hear from you To be successful in this position, you will have : Experience in providing effective administrative and organisational support, demonstrating discretion, diplomacy, and a tactful approach. Strong written and verbal communication skills, with the ability to work collaboratively and independently in a customer-focused environment. Proven ability to take initiative, resolve problems, and follow through on tasks and customer inquiries. Excellent organisational skills, with the capacity to manage multiple priorities and meet deadlines efficiently. Confidence in engaging with a diverse range of stakeholders, including internal staff, students, and external business partners, to build and maintain positive working relationships. Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check. About the Group The Students group shapes, designs and delivers key student services and experiences to prepare RMIT students for study, life and the global workforce. We work in partnership with students, academics, professional staff, industry and the community to deliver transformative student experiences that improve access, participation, retention and success for all RMIT students. Our objectives are to: Shape, co- create and inform an inclusive, safe, industry- engaged and global student experience Deliver impactful, connected service, care and development opportunities at scale, and to Engage, empower and value each other so that together we can make a difference. We welcome a diversity of perspectives and are inclusive in our approach to work. We are aligned in our passion for having a collective and positive impact on the student experience at RMIT. Our team is comprised of talented and motivated people from a range of professional disciplines and backgrounds, at various stages of their careers and including RMIT students. We are a values-led organisation and we value imagination, agility, passion, inclusion, courage and impact. The Group is led by the Executive Director Students. To Apply Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘ ’ link at the top of this page. For further information about this position, please see the Position Description hyperlinked below or contact Melanie Sordello (Senior Coordinator, Retail & Engagement) via email Melanie.sordellormit.edu.au . http://www.rmit.edu.au/content/dam/rmit/au/en/careers/position-descriptions/position-description-retail-sales-officer.pdf Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. Applications Close: 6 Feb 2025 11.59 pm RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.