Customer Service Advisor - Residential Construction Fortitude Valley, QLD $80,000 Super Are you passionate about delivering exceptional customer service and ensuring a smooth home-building journey for clients? Join a well-established residential builder in Fortitude Valley as a Customer Service Advisor , where you'll play a key role in supporting clients and site teams throughout the construction process and beyond. Why You'll Love This Role: ✔ Client-Focused Impact - Be the go-to person for customers, guiding them from site commencement to handover and through the warranty period. ✔ Diverse & Engaging Work - Work closely with construction managers, site supervisors, and internal teams to streamline processes and enhance customer experience. ✔ Career Stability - Join a reputable builder with a strong presence in the industry and a commitment to quality homes. Your Key Responsibilities: Provide support to customers and site supervisors throughout the building process and the 6-year, 6-month maintenance period. Coordinate construction commencement notifications and handover procedures. Manage variations, documentation, and approvals in collaboration with internal teams. Oversee maintenance requests, ensuring timely resolution. Arrange utilities (electricity, gas, LPG) for clients and display homes. Organise construction meetings, take minutes, and coordinate catering. Ensure smooth office operations, assisting with reception and administrative tasks. Continuously seek ways to improve customer service and internal processes. About You: ✅ Previous experience in a customer service or administrative role within the residential construction industry . ✅ Strong organisational skills with an ability to juggle multiple tasks and meet deadlines. ✅ Excellent communication and interpersonal skills to liaise with clients and internal teams. ✅ Proficiency in Microsoft Office and experience with construction-related software is a plus. ✅ A proactive mindset, with a passion for improving processes and delivering an exceptional customer experience. What's in It for You? Competitive salary of $80K Super Convenient Fortitude Valley location Be part of a company that builds high-quality homes and values customer experience Opportunities to grow and contribute to process improvements Ready to take the next step? If you're looking for a role where you can truly make an impact, we'd love to hear from you Apply now or reach out for a confidential chat.