Initial 6 month contract with view to extend Join a large Community Services Organisation Diverse and fast-paced role Friendly & collaborative team and Supportive Manager Work during core business hours (9am-5pm) Flexibility to work from home 1-2 days/week after the initial period ASAP start $40/h (incl super) Organisation This large Community Services organisation with offices based in Parramatta are on the lookout for a Customer Service Support person to join their dynamic team and fast paced environment. Position You will be a first point of contact and provide 1st level Customer support services to several thousand users across the organisation. Users enquiries will relate to HR, Payroll or other systems access. Some of your key responsibilities will be: Providing Level 1 support either by telephone or email Triaging incoming requests and escalate to relevant teams Perform user account administration Provide excellent customer service and update users Provide feedback on continuous improvement of processes and procedures. Skills & Experience 1 year in Customer service position, ideally previous experience working in a call center with high volume of calls. Previous experience using a ticketing system is a plus Excellent communication and presentation skills Outstanding Customer Service skills Available to start ASAP If you are interested in the role, are available now and believe that your skillset is suited to the requirements please apply now.