A well established, mid-sized company in the logistics and freight forwarding industry, are seeking an experienced Customer Service Executive , who has previously done this role in a freight forwarding environment, to join their team and contribute to their continued success. They pride themselves on delivering outstanding customer service and fostering long-term relationships with their clients. Key Responsibilities: Manage general customer inquiries and provide timely and effective query resolution Oversee the purchase order process, ensuring accuracy and timely processing Regularly prepare and update customers on status reports for their shipments Formulate and submit client quotations based on their requirements Act as a liaison between overseas offices, internal departments, vendors, and clients, ensuring smooth communication and timely service Attend client visits with sales staff and management when required, offering excellent customer service and strengthening client relationships Obtain buy rates and prepare selling rates for clients Request and manage quotes on CargoWise (CW1) Confirm sales and ensure a smooth handoff to operations Work closely with 2 other team members in the department, providing a hands-on approach to customer service Skills and Qualifications: Proven experience in customer service, in a logistics or freight forwarding environment MUST have experience using CargoWise (CW1) for quoting and other related tasks Demonstrated stable, long-term work history with previous experience in a mid-sized company Strong verbal and written communication abilities with a focus on customer satisfaction A customer service/sales background is essential, with a passion for providing excellent service rather than experience in operations focused roles Looking for long-term commitment; you should be looking for a stable, long-term role and not short-term employment Ability to work well with a small, close-knit team This is a very hands-on position, ideal for someone who enjoys taking initiative and solving problems Are you ready to develop your current skill set with a professional and supportive employer? Within a short period of time you will have developed your customer service experience to a high level. For your efforts you will be rewarded with an attractive salary package plus real scope for career advancement . Apply online now or for a confidential discussion contact Deb Collie on 0466 444 364. People in Focus connects talent with opportunity in the Freight, Shipping, and Logistics industries. With our industry expertise, we’ll help you chart a course for success. Visit us: www.peopleinfocus.com.au Follow us: www.facebook.com/PeopleinFocus