An industry-leading global organisation in the automotive sector is looking for an experienced and driven Customer Service Manager to lead a dedicated team and enhance customer satisfaction. In this key leadership role, you will be responsible for overseeing the customer service function, ensuring efficient operations, and fostering a customer-first culture. You will provide mentorship, implement process improvements, and collaborate with internal departments to enhance service delivery. Key Responsibilities: • Oversee the management of customer enquiries, orders, and issue resolution • Identify opportunities to improve processes and elevate customer satisfaction • Work closely with internal teams to streamline service delivery • Lead, coach, and support a high-performing customer service team • Track performance metrics and present reports to senior management on a monthly basis About You: • Previous experience in a Customer Service Manager role for 3 years • Strong leadership, communication, and relationship-building skills • Passion for process improvement and delivering exceptional customer experiences • Proactive problem-solver with a hands-on approach • Background in a multinational environment is highly regarded Why Join Us? • Onsite Parking • Have the freedom to make improvements when you see fit in the Customer Service Department • Career progression opportunities • Join in with regular social activities outside of work • Modern, open-plan office space • Employee Assistance Program on offer If you're an experienced leader looking for your next challenge, we’d love to hear from you. Apply Now – Click the link to submit your application or contact Todd Elliott on 03 9535 2111 for a confidential discussion.