About this role Why You'll Be Excited About This Role As a Retail Trainer with Freedom, you'll be the driving force behind sales excellence across New Zealand. Your expertise will directly shape how our retail teams engage with customers and showcase our products, influencing the success of our 40-year legacy brand that's continually evolving. This role offers the perfect balance of independence and collaboration. You'll work autonomously in New Zealand while partnering with senior leaders to deliver learning solutions that transform how our teams sell. As part of a broader training team that spans Australia and New Zealand, you'll enjoy both the freedom to implement your ideas and the support of an established L&D framework. How This Will Transform Your Career This position offers growth within an innovative retail environment. As you continue to master workshop delivery and learning content development, you'll build transferable skills in facilitation, stakeholder management, and instructional design that open doors to senior L&D positions. Freedom's position as a design-led retailer means you'll stay at the cutting edge of retail trends and training methodologies. You'll develop valuable expertise in both in-person and digital learning—increasingly sought-after skills in today's workplace. By building strong networks across the business, you'll create pathways for career advancement whether in L&D specialisation or broader retail operations roles, giving you multiple options for your professional future. Why You'll Like Working Here At Freedom, we've earned our certification as a Great Place to Work by putting our people first. We've created an environment where innovation thrives and every team member can make their mark. Our culture is built on transparency and collaboration, ensuring you'll always have clarity about your progress and impact. Your ideas will be heard, your impact will be tangible, and your growth will be supported, all while enjoying these benefits: 25% staff discount at Freedom, including on sale items Work-life balance with Auckland-based work and occasional travel Opportunity to shape retail excellence across the country Supportive team environment focused on continuous improvement What You'll Be Working On Working with the Head of Retail Training, you'll create and update learning content that keeps our teams at the forefront of retail excellence, including informal learning pieces for our in-house communication platforms. Key responsibilities include: Delivering engaging and inspiring workshops both face to face and digitally across Australia and NZ to all sales teams. Sharing informal learning content on Freedom's in-house communication platforms. Evaluating and updating existing learning content to ensure its accuracy and relevance as Freedom evolves. Occasional travel both within New Zealand and to the East Coast of Australia facilitating training and working with our leaders in their stores to build relationships and understanding local challenges to tailor your approach to different team needs. What Type of Person Will Succeed An experienced facilitator who captivates audiences both in-person and online Naturally charismatic with the energy to make complex information engaging Passionate about developing others with the ability to adapt to different learning styles Empathetic coach who helps retail leaders embed learning within their teams Thrives in fast-paced environments with shifting priorities Self-motivated with strong workload management skills Previous retail training experience providing credibility with store teams Understanding of adult learning principles to ensure effective delivery methods How to Apply We're excited to grow our team and would love to learn more about you. To take the first step towards your future at Freedom, click the apply button to submit your application and don't forget to attach your resume. Freedom to grow. Freedom to think. Freedom to be