Permanent part-time | 4 days a week Location: Coffs Harbour NSW 2450 Salary: $75K Super NFP Salary Packaging Benefits Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose . Your Opportunity Are you organized, detail-oriented, and passionate about providing excellent administrative support? We’re looking for a dedicated Tenancy Administration Officer to join our team and help ensure smooth tenancy operations. This role will provide general administrative support and ensure tenants receive reliable, consistent and responsive services aligned with organizational values and goals. Your Key Responsibilities: Provide strong administrative support to tenancy team members Respond to enquiries efficiently, manage expectations and escalate more complex issues to the manager when necessary Maintain accurate records and databases Perform all central administrative tasks thoroughly, accurately and efficiently Deliver high quality, responsive customer service to tenants, addressing inquiries, concerns and complaints professionally Participate in discussions and share updates on tenancy administration activities Requirements of Success One to two years’ of experience in a high volume fast paced administrative role Understanding of social housing is desirable Proficient in MS-Office products – Word, Excel, Outlook etc Demonstrable skills in data management and customer service Excellent written and oral communication and problem solving skills Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people. Our culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email talentattractionmissionaustralia.com.au or visit our Careers page for additional contact details. We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareersmissionaustralia.com.au Your benefits Rewarding work – every day you know you’re making a real difference Not-for-profit salary packaging, reducing your tax (details via AccessPay) Free external, confidential counselling and access to chaplaincy support Volunteering opportunities Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave. How to apply Click ‘Apply’ and send your application today As a committed Circle Back Initiative employer, we will respond to your application. Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you