About the role Provide information and assistance to staff, patients and visitors to facilitate effective service delivery within a hospital setting. Contribute to patient flow by performing a support role to nursing and medical staff, coordinating all patient movements. About you Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values: Assist with patient transfers and discharges through timely coordination of all required paperwork, transport and updating of hospital information systems. Process, receipt and track incoming and outgoing patient medical records accurately to ensure charts are accessible for timely continuity of patient care. Respond to general reception enquiries on the ward by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff. Prioritise workload effectively and perform duties responsibility in the absence of supervision. Health Equity It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide. Benefits when working for us Rewarding career and development opportunities across a wide range of clinical and non-clinical areas Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance Flexible working arrangements and competitive salary rates with annual incremental increases Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers Find out about the role in more detail and how to apply in the attached Role Description. APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED