This is a Cloud Support Engineer, Region Services role with one of the leading companies in AU right now Amazon Web Services (AWS) with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Amazon Web Services (AWS) DESCRIPTION Revolutionize the cloud with AWS Support Engineering - multiple roles available AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Apply now to become a driving force behind the world's most comprehensive and widely-used cloud platform. As an AWS Support professional, you'll be on the front line of cutting-edge cloud technology - empowering customers to harness the full power of Amazon Web Services. Whether you're troubleshooting complex technical issues or helping customers with the latest AWS services, you will be instrumental in fueling the digital transformation of businesses. This is your chance to make a real impact and elevate the way businesses operate in the cloud. Bring your technical skill, customer focus and problem-solving prowess and become a "Cloud Ambassador" - arming our customers with the tools, knowledge, and strategic guidance to extract maximum value from their AWS investment. With industry-leading career development and a strong culture of inclusion, AWS provides the ideal environment for you to grow alongside the rapidly evolving world of cloud computing. Are you ready to redefine what's possible in the cloud? Must hold or be able to attain an Australian Government Security Vetting Agency clearance (https://www1.defence.gov.au/security/clearances) Key job responsibilities - Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. - Interact with engineers and partner with other AWS teams to help reproduce and resolve customer issues. - Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services. - Drive customer communication during critical events. - Drive projects that improve support-related processes and our customers’ technical support experience. - Write tutorials, how-to videos, and other technical articles for the developer community. - Work on critical, highly complex customer problems that may span multiple AWS services. - Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives. A day in the life First and foremost this is a customer support role – in the Cloud. On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions, and drive customer interactions by thoughtfully working with them to dive deep into the root cause of an issue. If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Amazon Web Services (AWS). ✅ Applying here is the first step in the hiring process for this role at Amazon Web Services (AWS). We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.