This is a Lead Professional Services Engineer role with one of the leading companies in AU right now NICE with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at NICE The Professional Services Engineer is also an organizational leader and is expected to serve as a mentor and coach for junior staff. This position is responsible for consultative performance in all areas related to NICE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments. How will you make an impact? TECHNICAL - Provide Staff-level technical configuration and, in some cases, programming as required. - Provide process, data and object modeling in a variety of application and database environments. - Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications. - Provide technical architecture leadership, analysis, design, development, and enhancement. - Maintain Staff-level expertise and currency in industry leading contact center technologies. PROJECT - Serve in a project manager capacity via management of end-to-end system life cycle development of small to large-scale projects. - Develop costing proposals for projects, perform risk analysis, and manage change control. - Provide business analysis, business area assessment, user needs analysis and business systems design for major projects. - Conduct comprehensive cost/benefit analysis and prepare business cases for projects. BUSINESS - Present a professional image in conduct, attitude and attire. - Assist with the development of client information management standards and evaluation of technology trends. - Contribute to business area assessment, user needs analysis and business systems design. - Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects. SUPERVISORY - Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team. Have you got what it takes? - BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required. - MBA preferred. - 7 years of professional experience beyond education requirements above. - Type of experience varies depending on Implementation Manager's specialization: - Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport. - Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations. - Education & Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker. - Engineering Services: deep skills in specialized technical & functional areas; deeply technical expertise around software engineering, programming languages, integration, and/or databases. - Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter. Bonus Experience: - Prior consulting experience. If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like NICE. ✅ Applying here is the first step in the hiring process for this role at NICE. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.