This is a Central Reservations Sales Travel Consultant role with one of the leading companies in AU right now RACV with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at RACV About the Opportunity An exciting opportunity has arisen for a Central Reservations Sales Support Travel Consultant to join our Travel & Experiences team, who are based at RACV head office, 485 Bourke Street, Melbourne CBD. You will be responsible for enhancing the satisfaction of our members and guest, assisting to deliver great travel experiences with bookings across RACV 10 resorts & clubs and travel/tourism products. Initially this role will be required in the office five days week, for the first two-three months during training. Our team enjoy flexibility with hybrid work, four days in the office and one day at home. Our team currently work a rotating roster Monday – Friday 9am-6pm. Availability to work weekends and public holidays may be required in the future. This could be just the right role for you? Working in our professional team of travel experts in a central reservations and sales call centre environment, you will report to the Central Reservations Manager, and your key responsibilities for the role include: - Attending to a high volume of phone calls and email enquiries from our members, guests and partners in a professional manner, ensuring all reservations are accurate and complete - Upsell, cross sell and promote products across our RACV 10 resorts & clubs and broader travel/tourism products - Manage leisure bookings and update reservations - Attend to enquiries of new reservations, booking maintenance and escalations - Report on sales, call centre performance and contribute to sales targets What you’ll need to be successful - Previous experience in a reservations, travel, leisure or sales support-based role - Experience in a high-volume call centre environment, telephone sales and customer service - Proficient in MS Office applications and reservations system, PMS Opera, preferred - Salesforce and Genesys Cloud telephony system & GDS knowledge, highly regarded - Professional phone manner and communication skills - A desire to deliver a high level of customer service - An eye for detail and a high level of accuracy - Experience working in a KPI driven environment and ability to work well in a fast paced environment We are Offering - Competitive Salary - Discounts on RACV products & resorts - Opportunities for career growth & development If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like RACV. ✅ Applying here is the first step in the hiring process for this role at RACV. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.