Firstly, what we offer you Open office layout (in a great location – Richmond) which promotes collaboration, conversation and teamwork to drive results A flexible, remote-friendly work environment where people can enjoy a mix of WFH and in-office collaboration 1 day paid volunteer leave per year Free 7Eleven coffee and snacks in the office 15 weeks paid parental leave for primary carer Social club, Open committee with regular events A strong focus on your development including unlimited access to Linkedin Learning We are human centred organisation and our people are at the core of everything we do. This is a true place to learn and grow whilst developing your career. Through our agile structure, we enable our employees to drive their own work with a lot of autonomy, and very importantly - have fun along the way The role Our ServiceNow System Administrator plays a key role in maintaining and enhancing the existing 7-Eleven ServiceNow instance, including the management of licenses, resolution of tickets and service requests, as well as minor enhancements and major projects for business and IT stakeholders. You will lead in executing the ServiceNow strategy, with a focus on maintaining 7-Eleven to leverage the full capabilities of the platform. 7-Eleven is looking to further utilize the platform’s offerings around portal, virtual assistant and analytics, and this role will take the lead in shaping this. This role is available on a 6 month fixed term basis, could be the opportunity to extend for another 6 months. What You'll Do Be the go-to expert supporting our existing ServiceNow implementation: license management, ticket resolution, upgrades, hot fixes, and more. Execute seamless collaboration with internal and external stakeholders. Identify opportunities for improvement and drive technical best practices to elevate the platform’s performance and user experience. Manage minor enhancements and deliver major projects that delight our business and IT teams alike. What You’ll Bring Proven ServiceNow Expertise : Extensive hands-on experience with ITSM, Customer Case Management, custom development, and integrations. Project Savvy : A track record of successfully delivering ServiceNow ITSM module implementations and technical support to optimize systems and processes. Technical Skills & Training : Formal ServiceNow Administration training/certifications and familiarity with Agile methodologies. Problem-Solving Skills : Analytical and adaptable, you excel in prioritizing tasks, managing impacts, and troubleshooting complex issues. People Skills : Strong interpersonal abilities to engage stakeholders, build trust, and foster collaboration. At 7-Eleven our people are at the heart of everything we do. We are committed to creating a workplace that fosters inclusion and celebrates diversity. We strive to make every single 7-Eleven team member feel heard, valued, and respected no matter who they are or what diverse characteristics reflect their unique identity. 7-Eleven is proud to be a Diversity Council Australia Inclusive Employer 2024-2025 and Bronze Accredited with the Australian Workplace Equity Index. We are committed to fostering an inclusive and accessible recruitment process. Please contact us at peoplesupport7eleven.com.au if you need any reasonable adjustments during the recruitment process or for a confidential discussion. To find out more about our current opportunities follow us on LinkedIn or view our careers page.