This is a Sales Administration Assistant role with one of the leading companies in AU right now Tyro with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Tyro The Sales Administration Assistant is responsible for processing the applications for the Sales and Tyro’s back book merchants. Sales Administration Assistants handle an application end-to-end, to ensure the application has been correctly filled out. They process the information into the back-end systems team to ensure that all applications received have the correct details completed and are ready for risk assessment, ensuring the customer has been keep up to date along the way. What you'll do: - Complete processing of applications end-to-end, including data entry and customer contact. - Conducting preliminary review of all assigned applications. Reviewing requirements for complete approval. - Coordinating the receipt and follow-up of all information and documents needed to process merchant applications. - Working closely with the Risk Assessment Team to ensure that applications are compliant with the correct documentation required sourced from the merchant. - Upon receipt of documentation, reviewing documents for completeness and “verifiable” information. Resolving any inconsistencies through contact with internal staff and customers. Establishing and maintains necessary process for receiving complete and correct documentation. - Serving as the information source for internal merchant requests for status of application. - Onboarding completed applications within numerous internal systems, in preparation for risk assessments. - Pre-filling applications for change of ownerships and additional accounts to merchant group. - Responsible for managing the relationship with new merchants post-sale between stages ‘Application Received’, until merchant is active and transacting. - Supporting Sales team by processing new applications once they’ve come back from the merchant – ensuring Tyro has all supporting documentation and completed forms. - Communicate and liaise with merchant maintaining high standard of service throughout on-boarding. What you'll bring: - Excellent time management and organisational skills - An understanding of Financial Services Industry as well as the Healthcare industry (preferred) - Strong attention to detail - Problem solving & customer needs analysis skills - Excellent verbal and written communication skills - Experience with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements is beneficial If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Tyro. ✅ Applying here is the first step in the hiring process for this role at Tyro. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.