Customer Service Officer Multiple full time or part time, fixed term roles (12 month contract) Geelong office location, with flexible hybrid working Offering a competitive starting base salary of $78,000 plus super and benefits Help improve the everyday, every day Right now, we’re seeking a Customer Service Officer who will continue to play their part in caring for the lives of everyone on Victoria’s roads. Someone who’ll bring their authentic selves to work, stand up for what’s right, and collaborate in a team to improve the everyday — for Victorians, our colleagues and our partners. Find out more about our shared purpose , and what drives every one of us. About the role This highly rewarding, phone-based role is focused on delivering exceptional customer service to TAC clients and health providers. As a key point of contact for clients involved in transport accidents, you will use your empathy, efficiency and proactive call management skills to ensure clients receive the best possible support and care. About the Team This role will join the Customer Service and Operations branch within TAC’s Clients division who are responsible for achieving efficient, just and cost effective injury recovery and independence outcomes for those injured in transport accidents. You will be supported by a manager who builds a positive and supportive work environment and empowers you to be your best. You will work closely with a large team who are high skilled problem solvers and people who are passionate about supporting clients to get their life back on track. Our teams are care deeply about our clients and each other and are connected to the purpose and vision of the TAC. What we’re looking for Customer Service Experience Demonstrated experience in delivering high quality customer service in a dynamic, phone based environment. You will use your empathetic communication and problem solving skills to set expectations and resolve issues promptly by identifying root causes. You will think on your feet to deliver the best outcome and be able to adapt and flex your communication style to meet the needs of our clients. A Drive for Success Strong ability to work within a structured schedule, meeting clear KPIs and targets. You will be committed to achieving the best outcomes for clients and supporting the team’s ongoing success. Precision and Technical Skills Ability to consistently maintain high accuracy in recording information, with demonstrated competency in using IT systems and databases efficiently. Level up your career. Apply now. Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to a phone screen and/or interview. All applicants will be advised of the outcome of their application. For more information, read the attached Position Description or contact Hannah Egan at Hannah_Egantac.vic.gov.au for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Wednesday 5 th February 2025. If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagementtac.vic.gov.au . If over the phone is better for you, our number is 5225 7500. Child Safety At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website . This role will require you to have a valid Working with Children Check. A current TAC employee is eligible to apply for another position at TAC if: The employee has been in their current position for at least 12 months; and Has attained at least a competency 2 (for job groups 1-5); and Is not currently on a Performance Improvement Plan (PIP)