Who will you be working with? Join a pioneering team where innovation meets passion. Our client is looking for a Customer Service Manager who will play a crucial role in managing client relationships and ensuring operational excellence. This is an exciting opportunity to make a significant impact with a pharmaceutical company as they continue to expand their presence in the market. Benefits: • Be part of a fast-growing and innovative company. • Work in a dynamic and supportive team environment. • Competitive salary and comprehensive benefits package. • Opportunities for professional development and career growth. Key Responsibilities: Client Relationship Management: • Build and maintain strong, long-lasting relationships with clients. • Serve as the primary point of contact for client inquiries, ensuring efficient and professional handling of concerns and requests. • Conduct regular client check-ins to gather feedback and ensure satisfaction. • Resolve client issues promptly and prevent recurrence by identifying root causes. Operational Coordination: • Manage the label printing process from initial artwork to proofing and delivery. • Collaborate with internal teams to track production progress, ensuring timelines are met and clearly communicated to clients. • Generate various documents based on client interactions and insights. Experience Requirements: Essential: • Proven experience in customer service or account management. • Strong interpersonal and communication skills, capable of building rapport and maintaining professional relationships. • Excellent organisational skills with strong attention to detail. • Proactive problem-solving abilities and a solutions-oriented mindset. • Proficiency in CRM systems and the Microsoft Office Suite, with an aptitude for adopting new platforms. • A bright, enthusiastic attitude with a bias towards action. Desirable: • Previous experience working in a GMP regulated environment e.g. pharmaceutical, medical device or healthcare sectors. • Strong knowledge of manufacturing, supply chain, and distribution processes. • An interest or passion for pharmaceuticals and regulated therapeutics is highly regarded. If you think this could be the role for you then please apply now Or, if you have any questions, please get in touch with Amy Heffernan at Fuse Recruitment on 0411 381 477. At Fuse, we specialise in recruitment for the manufacturing industry and actively source a variety of roles for a broad range of manufacturers. If you are looking for a new opportunity, I'd love to hear from you If you know someone looking for a job, refer them to us and we'll give you $500 if we find them a new role SRC-amy-heffernan ChooseFuse