Permanent full time role Based in Melbourne or Sydney Hybrid working; WFH and from modern, open plan offices. We provide WFH IT equipment plus reimbursement of up to $500 for additional equipment Learning and career development programs for all roles and levels Flexible leave options and up to 26 weeks paid parental leave Free daily breakfast, office drinks and social events Genuine commitment to diversity and inclusion across the firm More information about our benefits can be viewed here: bit.ly/HWbenefits About the role and team We have an opportunity for a Smarter Recovery Solutions Administrator to join our Smarter Recovery Solutions team based in our Melbourne or Sydney office. The Smarter Recovery Solutions team is a specialised team within our Commercial Disputes Resolution section who act for a large number of clients and manage a high-volume practice providing advice and solutions in relation to debt recovery. The successful candidate will be responsible for: preparing all necessary correspondence regarding the recovery of monies outstanding to our clients; drafting of ad hoc letters and emails; negotiating payment arrangements; reviewing matters and providing recommendations; telephone attendances on debtors and service providers; dealing with enquiries from debtors; dealing with client inquiries, seeking instructions and attending to client requests; liaising with service providers (investigators, field agents, process servers); allocation of disbursements incurred on the matter, attending to the financial aspects of the matters. About you We would like to hear from candidates with the following skills and experience: experience in a similar role or administration experience in professional services is desirable; highly organised and ability to prioritise competing tasks; strong attention to detail; excellent customer service skills; clear and concise communication skills (written and verbal); ability to work well independently and productively within a team environment; and ability to problem-solve and effectively communicate information to stakeholders. About us Hall & Wilcox is a leading independent Australian law firm. We are a firm of more than 1150 people, including over 145 partners, delivering outstanding legal services to corporate, public sector and private clients, both Australian-based and those offshore doing business in Australia. Our purpose is to enable our clients, our people and our communities to thrive. Hear from our people about what it’s like to work at HW: bit.ly/HWpeople Some of our recent awards and citations include: Law Firm of the Year at the 2023 Lawyers Weekly Australian Law Awards Law Firm of the Year (101-500 Lawyers) and Diversity Initiative of the Year at the 2022 Australasian Law Awards Ranked fourth in the Lawyers Weekly Top 25 Attraction Firms for 2023 and 2024 Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality (EOCGE) citation holder since 2018 Best Law and Related Services Firm ($100m-$200m revenue) and Best Professional Services Firm ($100m-$200m revenue) at the 2023 Client Choice Awards We are known for having a great culture that is warm and welcoming, progressive, inclusive and supportive, and that is underpinned by our enduring values - known as Hallmarks. We are also renowned for Smarter Law, which means we look beyond the status quo to think differently and find solutions that are better, faster and cheaper. Smarter Law includes enabling technology, challenging business models, innovative pricing and creative resourcing. We are a firm of the future. We offer our people interesting and challenging work, and access to great clients. To learn more about HW visit our website. How to apply Let’s connect. Click apply to submit your application. At Hall & Wilcox, we are committed to creating and maintaining a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage applications from candidates of all cultural backgrounds (including First Nations), age, abilities, sexual orientation and gender identities. We are also committed to supporting candidates with disability so that every candidate is offered a fair, equitable and supportive recruitment experience. If you require any adjustments or support to complete your application, or if you have any questions, please contact Kim Chalmers, Senior Talent Acquisition Advisor, at kim.chalmershallandwilcox.com.au for a confidential discussion. This vacancy is being managed directly by the HW Talent Acquisition / People & Culture team. We will contact our preferred agency partners should we require any assistance. SYDMELB