This is a VIP Customer Service Representative role with one of the leading companies in AU right now Easygo with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Easygo Your role with us: As a VIP Customer Service Representative, you'll be the face of our online casino, responsible for building and maintaining relationships with our high-value players on Stake. Your role transcends the typical customer service position as you will be the ambassador of our casino. Your goal is not just to resolve issues, but to provide tailored solutions that go above and beyond their expectations, making each interaction a memorable experience. Your exceptional interpersonal skills will form the foundation of these connections. Building trust and rapport with our VIP players will be your daily mission, ensuring they feel valued and appreciated on a personal level. So how do we do this? As an online casino, all of our communication with our players is done through chat. For this reason, you'll need to have excellent written communication skills and the ability to express empathy and understanding through chat. Your role with us: As a VIP Host, you'll be the face of our online casino, responsible for building and maintaining relationships with our high-value players through online chat. Your portfolio will include managing up to 350 players. Your role transcends the typical customer service position as you will be the ambassador of our casino. Your goal is not just to resolve issues, but to provide tailored solutions that go above and beyond their expectations, making each interaction a memorable experience. Your exceptional interpersonal skills will form the foundation of these connections. Building trust and rapport with our VIP players will be your daily mission, ensuring they feel valued and appreciated on a personal level. Could you be our next VIP superstar? Don't worry if you don't have any experience in the online gaming industry. We're looking for someone who's friendly, outgoing, and passionate about providing exceptional customer service. If you come from a retail, hospitality, or other customer-facing role, we encourage you to apply. If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Easygo. ✅ Applying here is the first step in the hiring process for this role at Easygo. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.